Account support

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Start writing about the issue you are having and we'll find the best solution for your problem. If we can't find anything to help you, we'll be sure to get you in contact with a real person. You can also browse our FAQs which contains the solutions to the majority of all issues.

I forgot my username and/or password. Is my email address my username?

Visit the forgot password page and enter your email address. You will receive an email containing your username and a link to reset your password if needed.
You create your username during the signup process. Your email address is only used for communication purposes.

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Do I need to finish the course the same day I start it or can I do it in sessions?

This is a self-paced course that saves your progress, so you can work on it when the time is convenient for you. However, module knowledge check exams and the final exam must complete it in one sitting.

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How do I change the language from English to Spanish?

Click on the American flag icon in the top right hand corner of your page. This will bring up a drop down menu where you will then select the Mexican flag option for Spanish. This will translate the entire course and website into Spanish.

Did this help? No Yes
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I purchased the course, and my card was declined, yet it shows that a transaction was made on my bank statement.

Sometimes declined purchase attempts may show as a pending transaction on your credit card statement awaiting approval. As the purchase attempts have already been declined, they will not receive an approval and your bank will release the funds back to you in a couple of days. If you require the funds sooner, you will need to contact your bank and request they release the funds back to you.

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Misspelled name on certificate.

As a safety measure to prevent fraud once the certificate gets issued, the student no longer has the ability to change the name on the certificate. If there is a mistake on the name on your certificate you will need to submit a support ticket with your request along with an explanation. If your request is approved, our support staff will notify you via support ticket. Once the name has been updated your previous certificate will be voided and you will be required to print the new certificate as the health department will be notified of the voided certificate.

This issue may require assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

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When will I receive my refund?

If you already made contact with one of our support staff and they issued you a refund, you will receive your refund in approximately 4-5 business days.

This issue may require assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

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Can I view my test to see what questions I got right or wrong?

We are sorry, but per restricted regulation imposed on us per state requirements we are not allowed to release test answer information.

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How many questions are on the exam, how long does it take to complete, and what is the passing score?
- There are 25 multiple choice questions on the exam.
- The exam is timed for 90 minutes, but usually takes less than that to complete.
- The minimum passing score is 70%.
Did this help? No Yes
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Its asking me to provide answers to personal verification questions.

Personal verification questions (PVQ's) are a state requirement and are used to verify your identity throughout the exam. Once you enter the answer you will need to click on the blue add question button. Once all questions have been selected, the exam will begin.

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How do I print or download my certificate? Will it be mailed to me?

You can log into you Seller Server account from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend, family member's house, or career placement center. We do not mail or email certificates.
To print or download your certificate, you will need to select courses from the menu and then click on the green "Print Certificate" button. You will then need to click on the green "Print Page" button to print it or the "Download" button to save a copy to your computer or email it to your employer.

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How do bulk purchases work?

Our group purchase order system allows you to make a single transaction for group codes. There is a minimum of 2 courses required to make a group purchase. You will have to set up a passkey for your purchase; we will issue you access codes once the purchase is processed. Your employees will then go to the website and sign up for an account. Once their account is created they will then be able to redeem the course using the access code and passkey. To make a group purchase you will need select "Bulk Purchases" from the menu at the top of the page. Please note that the passkey remains the same for everyone and each employee must have own account when taking the course as the certificate will print under the name that's on the account. For more information on group purchase you can visit our info site at https://www.sellerserverclasses.com/group-orders-passkeycodes.

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I need the login information for my employee.

Keeping student/client account information safe is our top priority and therefore there are safety measures we take before your information is released over the phone. When someone calls requesting account information, they must have the students name, email address, and the phone number or physical address to verify account.

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I was kicked out of the course and now its asking me to repurchase.

There are a few reasons why you could have been kicked out of the course.
Failing a PVQ:
Per State requirement a student can only fail due to personal verification questions (PVQ's) a maximum of 3 times within each module. You failed due to either incorrectly answering or not submitting your answer within the 60 seconds allowed 3 times.
Failing the knowledge check:
Due to State regulations a student can only fail the knowledge checks a maximum of 3 times per module. You will have to repurchase the course in order to continue.
Failing the exam:
Per state requirement a student can fail the final exam a maximum of 2 times. Since this was your second time you failed you will have to purchase the course again in order to continue.

This issue may require assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

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How do I find my access code and passkey?

Access codes and passkey are for group purchases only and are used to redeem a course purchased on your behalf by your employer. If you are part of a group purchase you will need to obtain this from your employer; otherwise you will need to select "Courses" from the menu at the top of the page and then click on the green "Take This Course" button to make an individual purchase.
To view your access codes and passkey you will need to view the details of your bulk purchase. To view your bulk purchase, you will need to click on the "Me" icon located at the top of the page and then click on the "My Purchases" link located underneath your name. When you click on the purchase you want to view, it will display the purchase details including access codes and passkey. Please note that in this page you will also be able to do other functions such as "Management Sharing" which will allow you to share the details of the purchase with another user and view, download and print employee certificates.

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Contact Support

We couldn't find a solution to your problem. If you want to talk to us directly, please sign into your account or call us at (903) 893-3717.